Our focus on reputation, quality and risk management
“As one of the world’s largest entrepreneurial conglomerates, we believe it is hugely important to remain transparent and open. This transparency has helped us build a global reputation for quality, honesty and innovation”
The economic downturn coupled with a perceived decline in the standing of business in society has resulted in an increasing focus on how organisations conduct themselves, whether they can be trusted and whether they hold the right values. We are aware of this and continue to work hard to create a positive culture underpinned by strong professional ethics. We believe that if we can achieve the right culture supported by an appropriate tone at the top , then “doing the right thing” becomes the norm amongst our people. This commitment to “doing the right thing” is central to HIND’s strong brand and trusted reputation and we need to continually monitor threats to our reputation, we have placed significant focus on this issue at senior level.
Culture – Who we are and why it matters
We regard the tone from the top of our group as critical to upholding our core values of integrity, independence , professionalism and professional competency. Our leaders communicate both internally and externally about our core values and we ensure these values are reflected in personal and professional goals set annually. We expect all our colleagues to take personal responsibility for bringing these values to life, so that we can rightly claim to be one of the world’s most trusted, innovative and entrepreneurial brands.
Quality embedded in all we do
We are committed to delivering high quality work for all our clients across the group and we take our reputation extremely seriously. Our focus on quality is a priority for our Executive Board and we work hard to ensure that we have quality embedded in all our work through tools, training, and technological improvements, as well as by having the right culture and values
Building on and learning from our experiences
We believe that our reputation for quality is high, however given the size of our group and the variety of ventures we have operating across multiple sectors we like others do, sometimes fall short of these high expectations.
When this happens we are honest with our clients and ourselves about what has gone wrong and we seek to discuss and resolve the issues with the client as quickly as possible, We seek to learn lessons from these experiences and share these lessons to avoid the mistakes in the future.
Tools and Processes
We invest in the right tools and processes to ensure our people are able to deliver consistently high quality work, updating our tools and processes is important as it allows us to develop and build on our thinking in ways that are innovative effective and efficient for all our people, colleagues, partners and clients alike.
Review and continual improvement
Our assessment of quality is ongoing, we have review programmes operating on a quarterly basis as well as independent teams that evaluate deal flow processes, from both colleague and client sides. Whether the client is engaging, or has already engaged we are continually looking to streamline the deal flow to ensure we maximise the client’s experience of HIND.
People and Training
We aim to recruit, train, develop and retain the best people. We have structured programmes to deliver high quality training across the group and this training encompasses the ethical values and behaviours that are need to continually strengthen our brand.
